Description:

Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While most traditional improvement methods focus on manufacturing, the value in the marketplace has shifted away from manufacturing to transactions. Airline reservation systems are more valuable than the airlines themselves. To maximize the benefit of Transactional Six Sigma, you'll want to find ways to use Six Sigma on your transaction processes and errors.

Duration:

20 days: Four (4) x five(5) days over four(4) months

Benefits:

Deliver projects with clear money ($) benefits to the company
Identify key processes, customers and metrics
Spread process improvement Methodology and tools throughout the company

Establish a value-focused approach to work and problem solving

Enable your improvement experts to create or redesign new processes

Who Should Attend:

Future leaders, department leader

Key Topics:

• DMAIC Lean Six Sigma process improvement roadmap
• Define:
• Identifying Needs
• Project Chartering
• Team Formation
• Project Management
• Meeting Management
• Measure:
• Mapping Tools
• Understanding Current State
• Risk Assessment
• Metrics & Measures
• Basic Statistics
• Minitab & Data
• Measurement Systems Analysis
• Capability
• Passive Data Study Preparation
• Analyze:
• Statistical Hypotheses
• Making Comparisons
• Testing Relationships
• Understanding Sources of Variation
• Statistical Confidence
• Value and Survey Analysis
• Cost / Benefit Analysis
• Improve:
• Designed Experiments
• Process Optimization
• 5S
• Setup Reduction
• Visual Management
• Control:
• Control Methods
• SPC
• Validating Results