Description:

Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While most traditional improvement methods focus on manufacturing, the value in the marketplace has shifted away from manufacturing to transactions. Airline reservation systems are more valuable than the airlines themselves. To maximize the benefit of Transactional Six Sigma, you'll want to find ways to use Six Sigma on your transaction processes and errors.

Duration:

10 days: Two (2) x five(5) days over two (2) months

Benefits:

Deliver projects with clear money ($) benefits to the company

Identify key processes, customers and metrics
Spread process improvement Methodology and tools throughout the company

Establish a value-focused approach to work and problem solving
Enable your improvement experts to create or redesign new processes

Who Should Attend:

Future leaders, department leader

Key Topics:

• DMAIC Lean Six Sigma process improvement roadmap
• Define:
• Project Management
• Meeting Management
• Measure:
• Mapping Tools
• VSM
• Understanding Current State
• Risk Assessment
• Metrics & Measures
• Advanced Measurement Systems Analysis
• Advanced Capability
• Analyze:
• Statistical Hypotheses
• Testing Relationships
• Understanding Sources of Variation
• Statistical Confidence
• Value and Survey Analysis
• Cost / Benefit Analysis
• Improve:
• Designed Experiments
• Process Optimization
• 5S
• Setup Reduction
• Visual Management
• Control:
• Control Methods
• SPC
• Validating Results